Refund policy

Return policy


We have a 30-day return policy, which means you have 30 days after receiving your item to request to ship back your item. It can arrive back to us later, but we kindly ask you to post the unwanted item in this period. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please note that we do NOT cover the cost of return shipping. 

Return Process

  • To start a return, you can contact us at info@wearekloe.com at first. Items sent back to us without first requesting a return will not be accepted.
  • Within 2 working days, we’ll send you the return form and further instructions via email, on how and where to send your package.
  • We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
  • Refunds will be made via bank transfer and takes 5-10 working days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Exceptions/ Non-refundable items

Unfortunately, we cannot accept returns on SAMPLE SALE items, sale items and gift cards.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We won't be able to do refunds if the possible defect is not noted immediately. 

We are unable to accept returns for items that have been used, altered, or damaged after being received. 

For Example:

  • Creases/Folds from improper handling and/or storing- it is best to lay the mat flat or keep it rolled up
  • Damage from excessive amounts of water or other liquids
  • Improper cleaning (i.e. harsh chemicals, damage from a washing machine)
  • Damage from use other than yoga or similar fitness activities
  • Uneven color patterns or discoloration due to use
  • Damage from outside elements/factors that puncture or deface the mat

Sincerely,

KLOE